Shipping policy
SHIPPING POLICY
Last updated: July 31, 2026
1. Delivery areas
The available destinations are those offered at checkout after the delivery address has been entered.
Certain destinations or postal codes may not be served due to logistical constraints.
2. Delivery charges
For French addresses accepted at checkout, delivery is currently free.
For European Union countries and other available destinations, the applicable charges are displayed before the order is finally confirmed.
The customer can therefore review the total amount of the order, including delivery charges, before confirming payment.
3. Delivery times
Delivery times depend in particular on:
– product availability;
– the delivery address;
– the carrier;
– business days and peak periods;
– any checks required for the order.
When a specific delivery time is communicated before the order, that time applies.
If no specific time has been stated, the order will be delivered without undue delay and no later than thirty days after conclusion of the contract, unless otherwise agreed with the customer.
4. Preparation and shipment
Order preparation begins after payment has been approved and product availability has been confirmed.
A single order may exceptionally be shipped in several parcels or from several logistics locations.
The customer does not have to pay additional charges when this split is decided by Optimus Pneus.
5. Order tracking
When the carrier provides a tracking number, it is communicated to the customer by email or through the order tracking page.
Tracking updates depend on the carrier and may take a few hours after shipment.
6. Delivery address
Before payment, the customer must check:
– their name;
– their full address;
– their postal code;
– their city;
– their phone number;
– their email address.
Optimus Pneus cannot be held responsible for a delay resulting from an incomplete or incorrect address provided by the customer.
If the order has not yet been shipped, the customer should promptly contact our customer service team to request a correction. A change is not guaranteed after the order has been confirmed.
7. Recipient absent or delivery impossible
If the recipient is absent, the carrier may make another delivery attempt, leave the parcel at an authorised location or provide instructions to the recipient.
If the parcel is returned because of an incorrect address, repeated absence or failure to collect it, Optimus Pneus will contact the customer to determine the arrangements for reshipment or a refund.
Additional costs directly caused by the customer's fault may be charged after the customer has been informed.
8. Delivery delay
If the stated delivery time is exceeded, the customer should contact:
Contact@optimuspneus.fr
and provide their order number.
The consumer may request delivery within an additional reasonable period.
If the order is not delivered within this additional period, the consumer may request termination of the contract in accordance with the French Consumer Code, except where immediate termination is legally permitted.
9. Receipt and inspection
Upon receipt, the customer is advised to check:
– the number of parcels;
– the external condition of the packaging;
– the number of products;
– the references and dimensions received;
– the apparent condition of the products.
If a parcel or product is damaged, we recommend:
– taking photographs of the parcel before opening it;
– taking photographs of the product;
– making precise reservations with the carrier where possible;
– promptly contacting Optimus Pneus.
The absence of reservations made to the carrier does not remove the consumer's rights under statutory guarantees.
10. Missing, damaged or incorrect product
Any issue must be reported to:
Contact@optimuspneus.fr
The request must include:
– the order number;
– the relevant reference;
– a description of the issue;
– photographs of the product and packaging.
When an error, damage or lack of conformity is attributable to Optimus Pneus, the costs necessary to process it are not borne by the consumer.
11. Transfer of risk
For a consumer, the risk of loss or damage transfers when they take physical possession of the products.
This rule does not apply in the same way when the consumer independently chooses a carrier that was not offered by Optimus Pneus.
12. Contact
AMS Services – Optimus Pneus
Email: Contact@optimuspneus.fr
Phone: 07 66 18 52 81
Website: https://optimuspneus.fr